DOLE Public Advisory on the procedures for requesting updates on the situation of OFWs in Libya

A March 1, 2011 public advisory by the Department of Labor and Employment


The Department of Labor and Employment (DOLE) issues the following procedures that should guide families who may call or e-mail the DOLE to request for update or information, or inquire, on the situation of their OFWs in Libya:

(1) Numbers to call:


OWWA 24/7 Operation Center, Mobile 0917 898 6992

OWWA 24/7 Operation Center, Fixed Phone 551 15 60

POEA Assistance and Information Center 722 11 44

DOLE Call Center: Globe Fixed Phone (02) 908 29 17

PLDT Fixed Phone (02) 527 80 00

Globe Mobile Phone 2917

(2) Email to send mails to:

OWWA 24/7 Operation Center owwa_opcenter@yahoo.com

POEA Assistance & Information Center info@poea.gov.ph

DOLE Call Center doletaskforceme@gmail.com

(3) When making a call or writing an e-mail, prepare to provide the following information:


(a) Name of caller or sender, including contact information;

(b) Name of OFW, including address and other contact information (phone number, e-mail, etc.);

(c) Employer’s name, including address and contact information (phone number, e-mail, etc.); and

(d) Deploying or recruitment agency, including address and contact information (phone number, e-mail, etc.)

(4) Action

After calls are received, the receiver (either the OWWA 24/7 Operation Center, POEA Assistance & Information Center, or DOLE Call Center) will send the information request to the POLO in Libya, with an instruction to return feedback within 24 hours. The caller should call again after 24 hours for update or information about his request.

The OWWA 24/7 Operation Center, POEA Assistance & Information Center, and the DOLE Call Center operates 24/7.

Calls to these information assistance centers are free. The OWWA 24/7 Operation Center also operates a “Libreng Tawag” for OFWs.